Creative Solutions develops B2B and B2C
e-commerce solutions that are fully integrated with a company's
existing business systems. We help businesses realize results
from their e-commerce initiatives by building the framework,
systems, tools, content, and compelling interface design
required to empower customers to complete purchase transactions
with ease and confidence. Our team is capable of handling
all aspects of e-commerce strategy and development, including
end-to-end security, distributed transaction processing,
XML-based interoperability, and integration with online
payment, order processing, content management, and customer
relationship management systems.
MANAGE
THE ENTIRE TRANSACTION CYCLE
Creative Solutions helps companies leverage the Internet
to strengthen customer relationships, increase efficiencies,
and exploit new channels for selling products and services.
With experience building complete, turnkey e-commerce solutions
across multiple digital channels, cresol can integrate or
custom-build applications for product presentation and browsing,
shopping cart functionality, order tracking, account management,
payment resolution, personalization, content management,
customer relationship management, as well as inventory and
catalog management. We ensure that the solutions we deliver
allow companies to manage and control the entire transaction
cycle - from the initial customer contact, through to product
selection, payment processing, and fulfillment.
INTEGRATE
E-COMMERCE INITIATIVES WITH ENTERPRISE SYSTEMS
Creative Solutions works with companies to develop strategies
for leveraging existing investments in technology and legacy
data. We minimize the impact of an e-commerce solution on
the traditional aspects of an enterprise by building projects
with the company's existing infrastructure and internal
resource requirements in mind. Our technical architects
carefully examine a company's systems, making recommendations
on the hardware and software required for the customized
solution, providing input on "buy vs. build" decisions,
and determining how the required third-party components
will be integrated into the e-commerce application.
ENSURE
TRANSACTION SECURITY
Creative Solutions ensures that companies will be able to
offer secure transaction processing online in order to win
the confidence and loyalty of customers. We take advantage
of the latest Internet security standards, including 128-bit
SSL encryption, as well as emerging credit card processing
standards such as SET. Our application services group ensures
that systems are continually monitored and protected from
security breaches, and that issues are managed from detection
to resolution without any traffic interruption.
CONTROL
THE COST AND QUALITY OF CUSTOMER SERVICE AND SUPPORT
Internet technologies have presented businesses with greater
opportunities to interact with and sell to customers directly,
while presenting new challenges in maintaining the consistency
of customer service across online and offline channels.
cresol works with companies to manage the cost of providing
service and support to customers through multiple points
of interaction. Based on a company's internal resources,
the nature of its e-commerce initiatives, and the needs
of its customers, cresol develops an integrated customer
support infrastructure that will enable the company to manage
service costs, maintain the quality of customer interactions,
and capture valuable transaction data both online and offline.
RELIABLE
AND SCALABLE E-COMMERCE SOLUTIONS
As an Internet solutions provider to both domestic and global,
cresol Communications knows how to deliver superior solutions
that make good business sense. Throughout the process of
developing an e-commerce project, we place special emphasis
on optimizing the security, performance, flexibility, scalability,
and reliability of the solution. Our technical architects
and developers have expertise creating custom solutions
on the leading e-commerce platforms. As Internet technologies
continue to evolve, we are devising innovative strategies
for incorporating emerging technologies such as wireless
applications and Microsoft.NET into our e-commerce solutions.
